ISO/IEC 20000-1:2018
ISO/IEC 20000-1IT Service Management (ITSM) in the UAE & Saudi Arabia
A management system for planning, delivering and improving IT services — commonly paired with ISO 27001.
Certifiable by an accredited certification body
Typically needed by
- ✓Managed service providers and internal IT departments
- ✓Shared-service centres with SLAs
Scope your ISO/IEC 20000-1 project
We’ll get back to you about the next step.
Saudi Arabia
Requested by public and enterprise buyers of managed IT services.
United Arab Emirates
Requested by public and enterprise buyers of managed IT services.
What the engagement looks like
- 01
Gap assessment and scope definition
- 02
Policies, processes and documented information
- 03
Implementation support and awareness training
- 04
Internal audit and management review
- 05
Certification audit preparation with your chosen accredited certification body
Timelines depend on size, sites and existing documentation — you get a realistic plan after scoping, not a one-size promise.
ISO/IEC 20000-1 training
ISO/IEC 20000-1 questions
Who issues the ISO/IEC 20000-1 certificate?+
An independent certification body accredited for ISO/IEC 20000-1. Preparation, training and advisory are deliberately kept separate from certification so the audit stays impartial.
Can our team be trained on ISO/IEC 20000-1?+
Yes — options include ISO 20000-1 Lead Auditor. Public, virtual and in-house formats can be arranged; ask for current dates and fees.
Next step
Start with a ISO/IEC 20000-1 readiness review
Seven questions, two minutes — see where you stand before the first call.